IT Service Management is the preparatory activities which are carried out by an organisation to design, develop, deploy, operate and manage information technologies offered to clients. The processes involve process improvement, fault detection, fault management, maintenance, security, updates and changes as well as risk management. The important activities include deployment of applications, documentation and hardware, creation of internal and external reporting tools and systems, creation of business processes and requirements and identification of IT Service Support Solutions. The overall aim is to provide the clients with IT solutions that would help in delivering enhanced business performance and increase the organization's competitiveness in the global market.
IT Service can be defined as the deployment of an information technology system that is critical to the achievement of organizational objectives. It implies the collection of policies and operational procedures that relate to the use of information technology by a business. There are different types of IT Service Delivery Models such as Acronyms, Axelos and Mature Models. The first two models describe the delivery model of IT solutions and the objectives. The third model is the mature model that provides information about the current business processes., visit this website for more details.
IT Service can be delivered by a number of IT Service Strategies. These strategies describe the strategies used to deliver IT solutions. Some of these strategies are domain-specific and can be used in delivering different types of IT solutions whereas others are general-purpose processes which can be used for delivering any type of IT service. These strategies also differ in the way they are implemented.
IT Service can also be delivered by the use of an ITIL practitioner. The ITIL practitioner is trained and experienced so that he or she is able to deliver good customer service, effective IT service management, value-based service and cost reduction to his or her customers. There are different reasons as to why an ITIL practitioner would adopt the above stated activities to deliver IT service management.
When a person adopts the above defined activities, he or she can measure how effectively and efficiently they are achieving their IT service management goals. An ITIL practitioner will be able to measure the value of his IT service management efforts by looking at how efficiently he or she is meeting the defined service's goals and objectives. Achieving success in IT service management therefore requires defining services goals and objectives, defining deliverables, determining who delivers those deliverables, creating project teams and implementing plans to achieve those objectives. These activities can be implemented when an individual implements his or her ITIL knowledge and skills through training and certification. These activities are then followed by implementation and sustained implementation of the principles to achieve IT service success. Click here for more information about IT service management.
To conclude, ITIL is the foundation of all service delivery processes and to achieve this one must adopt ITIL principles. This includes adoption of change management, knowledge management, proactive service support and incident management. ITIL training and certification are therefore very important in delivering services that meet defined standards. Companies may choose to implement their own ITIL process, it may be done through an extensive ITIL learning experience or by hiring and training personnel who have been certified in ITIL. Implementing an ITIL process should be considered after due diligence and only then should companies implement ITIL principles to deliver services in its true meaning. Check out this related post to get more enlightened on the topic: https://en.wikipedia.org/wiki/IT_service_management.